ck365 Privacy Policy

1. Definitions

In this Privacy Policy, the following definitions apply unless the context requires otherwise:

• "ck365", "we", "us", "our" — the operator of the ck365 platform at ck365.io.
• "Platform" — the ck365 website, mobile site, and all associated services accessible at ck365.io.
• "Member", "you", "your" — any individual who registers or uses a ck365 account.
• "Personal Data" — any information that identifies or could reasonably identify a living individual, including name, email address, date of birth, payment details, and device identifiers.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "KYC" — Know Your Customer; the identity and age verification process required for withdrawals and certain account actions.
• "Third-Party Processor" — an external company or service provider that processes personal data on ck365's behalf under a data processing agreement.

2. Data Controller

ck365 is the data controller in respect of personal data collected through the Platform. This means ck365 determines the purposes and means of processing your personal data. All enquiries regarding data protection, access requests, and complaints should be directed to the ck365 support team at [email protected]. We aim to acknowledge all data-related enquiries within 5 business days and resolve them within 30 days of receipt.

3. Data We Collect

ck365 collects the following categories of personal data:

3.1 Registration and Account Data

• Full legal name and preferred display name.
• Date of birth (used to verify minimum age of 21 years).
• Email address and mobile phone number.
• Residential address including district (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Username and hashed account password.

3.2 Identity Verification (KYC) Data

• Copy of National Identity Card (NID), passport, or other government-issued identification.
• Proof of address document such as a recent utility bill or bank statement.
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account).

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction history, denominated in Bangladeshi Taka (৳).
• Payment method identifiers (e.g., bKash wallet number, Nagad reference, Rocket account reference, bank account details).
• Bonus and promotional transaction records.

3.4 Usage and Behavioural Data

• Betting and gaming history, including wager amounts, game types, outcomes, and session durations.
• Login timestamps, IP addresses, and approximate geolocation derived from IP.
• Device type, operating system, browser type, and screen resolution.
• Pages viewed, features accessed, and click-path data within the Platform.

3.5 Communication Data

• Content of messages sent to ck365 support via live chat or email.
• Records of complaints, disputes, and their resolutions.
• Preferences relating to marketing communications.

4. How We Collect Your Data

ck365 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, server logs, and similar tracking technologies when you access and interact with the Platform. See Section 8 (Cookies and Tracking) for full details.
• From third-party payment processors — transaction confirmation data and payment status information received from bKash, Nagad, Rocket, Upay, and bank transfer partners when you make a deposit or withdrawal.
• From identity verification services — where ck365 uses a third-party KYC provider to assist with document verification, that provider may return structured identity data to ck365 as part of the verification process.
• From fraud prevention and security partners — risk signals and device fingerprint data used to detect fraudulent or suspicious activity on the Platform.

5. Legal Basis for Processing

ck365 processes your personal data on the following legal grounds:

6. How We Use Your Data

ck365 uses the personal data it collects for the following purposes:

• Account administration: Creating, maintaining, and securing your ck365 account, including processing password resets and account recovery requests.
• Payment processing: Facilitating deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer.
• Identity verification: Confirming your age (21+) and identity as required before processing withdrawals or flagged transactions.
• Customer support: Responding to enquiries, resolving complaints, and providing assistance via live chat and email.
• Fraud and security: Detecting and preventing fraudulent transactions, money laundering, bonus abuse, and account takeover attempts.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing usage data to understand how Members interact with the Platform and identify areas for improvement.
• Legal compliance: Meeting obligations under applicable anti-money laundering, data protection, and regulatory requirements.
• Marketing: Sending promotional offers, bonus notifications, and platform updates to Members who have opted in to marketing communications. Marketing communications can be opted out of at any time.

7. Sharing Your Data

ck365 does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners — to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC services used to verify your identity and age documentation as part of the account verification process.
• Fraud prevention and security services: Providers of device fingerprinting, risk scoring, and anti-fraud tools used to protect the Platform and its Members.
• Game technology providers: Casino game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver game content within the Platform.
• IT infrastructure and hosting providers: Cloud hosting and content delivery network (CDN) partners that store and transmit Platform data on behalf of ck365 under data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, ck365 may disclose personal data to competent authorities. ck365 will, where legally permitted, notify the affected Member of such disclosure.

All third-party processors are required to process personal data only in accordance with ck365's instructions and to maintain appropriate technical and organisational security measures.

8. Cookies and Tracking

ck365 uses cookies and similar tracking technologies to operate the Platform, remember your session, and analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations. These improve your experience but are not essential to Platform operation.
• Analytics cookies: Collect anonymised data about how Members navigate the Platform — which pages are visited most, where users drop off, and how features are used. This data is used solely to improve ck365 services.
• Security and fraud prevention cookies: Used to detect and block suspicious activity, bot traffic, and account takeover attempts.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will impair your ability to use the Platform. Blocking analytics or functional cookies will not prevent you from accessing core services.

9. Data Retention

ck365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

When retention periods expire, data is securely deleted or irreversibly anonymised. Anonymised, aggregated data that can no longer identify any individual may be retained indefinitely for statistical and analytical purposes.

10. Data Security

ck365 implements a layered approach to data security, combining technical and organisational controls to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ck365 servers.
• Password hashing using industry-standard algorithms; no plain-text passwords are ever stored.
• Tokenisation of payment method details; raw card or mobile wallet numbers are not stored on ck365 infrastructure.
• Role-based access controls limiting internal staff access to personal data strictly to those with a business need.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Intrusion detection systems monitoring for anomalous traffic and access patterns.

Despite these measures, no data transmission over the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in significant harm to affected Members, ck365 will notify impacted individuals promptly and take all reasonable steps to contain and remediate the breach.

11. Your Rights

As a Member of ck365, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data ck365 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated. Basic account details such as email address and phone number can be updated directly from your account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances, for example if you close your account and the data is no longer needed. This right is subject to overriding legal retention obligations such as anti-money laundering record-keeping requirements.
• Right to object: You may object to the processing of your personal data where ck365 relies on legitimate interests as the legal basis, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to data portability: You may request a copy of the personal data you provided to ck365 in a structured, machine-readable format, where technically feasible.

All rights requests will be acknowledged within 5 business days and resolved within 30 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 30 days with notification to you.

12. Children and Minors

The ck365 Platform is strictly for adults aged 21 years and older. ck365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to close the relevant account and delete all associated personal data.

If you believe that a minor has registered a ck365 account, please notify us immediately at [email protected]. We take the protection of minors extremely seriously and operate robust age-verification controls at the point of registration and during the KYC process.

13. Marketing Communications

ck365 will send you marketing communications — including promotional offers, bonus announcements, game launches, and seasonal promotions tied to events such as the Bangladesh Premier League (BPL), IPL, T20 World Cup, and Eid — only where you have given your explicit consent at registration or subsequently opted in via account settings.

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from ck365.
• Updating your communication preferences within your account settings.
• Contacting [email protected] with a written request to opt out.

Opting out of marketing communications does not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, security alerts, and account updates, which are sent regardless of marketing preferences as they are necessary for account operation.

14. Changes to This Policy

ck365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where material changes are made, we will notify registered Members by email or via an on-Platform notification at least 7 days before the updated policy takes effect. The effective date at the top of this document will be revised accordingly. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not accept the updated policy, you should close your account before the effective date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck365 handles your personal data, please contact us using the details below. All communications are handled in English by our customer support team operating on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the Platform after logging in to your account.
• Response Time: Data protection enquiries acknowledged within 5 business days; resolved within 30 calendar days.

For formal data access requests or complaints that cannot be resolved through our support team, please submit a written request via email to [email protected] clearly marked "Data Protection Request". ck365 does not operate a telephone support line; all formal correspondence must be submitted in writing.